Frequently Asked Questions
Everything you need to know about your beauty ritual.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to follow your package's journey.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All products at 'Just a moment...' are 100% cruelty-free and we offer a wide range of vegan-certified options.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you have an allergic reaction, please contact our support team.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global shipping options in the near future.
How can I check if a product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online skin quiz or message our beauty experts for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna.